Business Process Modelling (BPM) Event driven, end to end occurrence starting with a customer request, ending with a result. These events more than likely cross departmental and organisational boundaries.
BPM brings together these events and overall business strategy with IT systems and solutions, combining workflow processes, functionality, organisational and data resources and responsibilities providing a foundation for improving functionality increasing client satisfaction and retention thereby ensuring business value.
Modelling a company’s existing business processes allows for the digital handshake to take place, improving and automating historically cumbersome labour intensive processes which have resulted in client dissatisfaction as well as loss, into a streamlined environment reversing the historic business process effects.
It is no longer feasible to for organisations to plan and work towards a adaptive, flexible and responsive future organisations now need to visualise not only the end state but the in between sectors as well. This analysis also needs to span multiple departments, extending beyond business and process architecture to IT, compliance and even HR and legal.
Making this information available to management is central to ensuring the success of any change or transformation activity. Full digital business environment change or transformation is about being capable of conducting multiple activities simultaneously all working towards the same outcome, client satisfaction and client retention.
Business architecture and process modelling are no longer a necessary evil. They are critical success factors to any digital or business transformation journey.